Refund Policy

Refund Policy for Vapebaz

Thank you for choosing Vapebaz for your disposable vape purchases. We are dedicated to providing high-quality products and excellent customer service. Please review our refund policy below for important information regarding cancellations and refunds.

1. Refund Requests Within 24 Hours

If you need to cancel your order, please contact us within 24 hours of placing it. Orders canceled within this period, before processing has begun, are eligible for a full refund. To request a refund, reach out promptly to our customer support team to ensure a swift resolution.

2. Refund Requests After 24 Hours

Orders in the system for more than 24 hours may already be in processing or prepared for dispatch. In such cases, they may not be eligible for a full refund. Partial refunds may be available under certain circumstances, depending on the processing stage of your order.

3. Partial Refunds for Late Requests

For refund requests made after the initial 24-hour period, we may offer a partial refund of up to 50% of the order value. This policy accounts for the costs associated with handling and halting orders already in processing or customs clearance.

4. No Refund After Shipment

Once your order has shipped and a tracking number is provided, it is no longer eligible for a refund. Please ensure all order details are accurate before finalizing your purchase to avoid complications.

5. Insurance and Customs Issues

All Vapebaz orders are insured during transit. If customs detains your package and it is not released, we will provide a full refund. While customs delays are outside our control, we will work to resolve any issues to the best of our ability.

6. Incorrect Address or Delivery Issues

If a package cannot be delivered due to an incorrect address provided by the customer or other issues arising from customer actions, the customer will be responsible for the cost of reshipping. Please verify your shipping details carefully before completing your order.

Need Assistance?

For any questions or concerns about our refund policy, don’t hesitate to reach out to our customer support team. Vapebaz is here to assist and ensure your satisfaction with every purchase.

Thank you for choosing Vapebaz, your trusted source for Europe’s top disposable vape brands.